I am feeling your comment Re: “following process for process sake.” I still run into projects occasionally where it seems like we are holding up the works by making sure that all the i’s are dotted and t’s crossed and all sections of every document full of verbiage just to follow process.

As a BA, no one values good, solid documentation more than I, but the trick seems to be learning to document “just enough” and then move on. More isn’t necessarily better.

A similar mistake is made in process where process is followed for process sake rather than to facilitate the production of product.

I do believe, however, that the BA can serve as a substitute for the customer with the developers.